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Client: UrbanMix
Company Type: E-commerce Brand
Headline: 32% faster order cycle and 27% fewer support tickets by integrating Shopify + Zendesk.

Overview Block

Before: UrbanMix handled all customer orders and support by hand. Orders were delayed, support volumes high, and customers faced long response times.

Approach Block

• Mapped the end-to-end orders and support touchpoints

• Integrated Shopify order data with Zendesk tickets

• Automated fulfillment notifications and FAQs

• Trained team on using Zendesk macros for quick replies

Tools Used

• Shopify

• Zendesk

• Zapier

Results Block

• 32% faster order cycle

• 27% reduction in support ticket volume

• Order status updates now sent automatically

• Customer satisfaction ratings increased to 4.8/5

Timeline

5 weeks

Testimonial Quote

"Everything just works. Our support and ops teams are finally in sync."

Visuals Section

• Shopify dashboard with automated order pipeline

• Zendesk ticket workflow map